Guest Services | Tbilisimall.com

Guest Services

Guest Services

At Tbilisi Mall we offer a provision of full services in line with our main priorities to create a comfortable, pleasant environment and ensure that every visitor’s experience is exceptional.


Tbilisi Mall has the following services at your disposal:

Gifts Wrap

You can visit the "Achuqe" kiosk and make your gifts special.

Customer Service

Our Customer Service Department, including friendly staff at the Information Desk, is always on hand to assist you with lost and found, medical services, WiFi, children’s wrist bands and other services, and to provide you with detailed store information.
The Customer Service Desk, located in the Atrium on the Ground Floor, is at your disposal daily from 10:00 to 22:00.  You can also contact our Customer Service Department by phone, e-mail or simply leave your message with any inquiry on our web site.

Tbilisi Mall Taxi

Tbilisi Mall offers their customers unique service – Tbilisi Mall Taxi.  Passengers will be able to travel from any section of the town to Tbilisi Mall just for 5 GEL and from Tbilisi Mall to the town with special fee, already fixed depended on section of the town. Customers will be served with new comfortable cars which are equipped with CCTV cameras, professional drivers dressed in special uniforms. New Service will give to Tbilisi Mall’s customers a chance to travel from most far blocks of Tbilisi with comfort, pay less and feel safe, contact us  +995 790 907 070

Gift Card

Unique offer from Tbilisi Mall!
Get the gift card in Tbilisi Mall in the amount of 50-1000 GEL and make a special gift for your beloved ones!
The life time of Gift Card is 1 year and you can use it only in stores located at Tbilisi Mall. See the list of shops below:
Aldo, Arttime, Case It, Time, Zarapxana, Biblus, Banana Republic, Bershka, Charles & Keith, Cortefiel, Lipsy, Mango, Marks & Spencer, Massimo Dutti, New Look, Perspective, Promod, Pull & Bear, Stradivarius, SuiteBlanco, TopShop, US Polo, Wallis, Zara, Cortefiel, Da Vinci, GAP, TopMan, La Senza, La Vie en Rose, Oysho, Call it Spring, Masks & Spencer, Steve Madden, Flormar, GPC, World of Lighters, Coffee Bean & Tea Leaf, Gruetzi, Moka&More, Baccarat, Carpisa, Ferro, Schon, Amfora, Nefertiti, Seacret, Kenari, Roniko, XS Toys, Khachapuri Hut, Avtandil, Bessini, Colins, Converse & Columbia, Defacto, F&F, Giordano, Jennyfer, Koton, LC Waikiki, Lee & Wrangler, Levi's, Mavi Jeans, Miss Selfridge, New Yorker, Nike, Puma, Quiz, Bisse, Sarar, Basic Shoes, Clarks, KIP, Factory, Polaris, Zapatero Espanol, Angel's Face, Cool Club, FG4, Tape a l'oeil, Lapin House, Prenatal, Sergant Major, Zippy, Alta, Zoommer, Boom Boom, Intex, Tea Mania,
Car Wash: Wash n Shop

Medical Service

Tbilisi Mall offers a complimentary medical service from 10:00 AM till 10:00 PM daily, with qualified doctors to take care of your health. 

Car Wash

You can leave your car in "Car Wash" and enjoy shopping while your car is getting shiny.

Free WiFi

While spending the day on our premises you can use our FREE Tbilisi Mall WiFi everywhere. If you encounter an internet-related problem, please apply to our Customer Service Desk.

Dry Cleaning

Modern Italian dry cleaning machine.

Parking Facilities

Travelling by car is simple, with easy access from the Aghmashenebeli Alley to a four level underground car park providing more than 2,000 FREE parking spaces housed neatly for you, right underneath the shops. 

Children’s Wrist Bands

As a safety precaution, or just in case your child is hyperactive, ask for a special child bracelet at the Customer Service Desk or ask a security guard. Write your name and contact number (preferably mobile) on it and feel more secure knowing that you can be immediately contacted in case your child gets lost. 

Lost and Found

Please apply to Customer Services for your lost items. We will keep all guest belongings safe. We kindly ask you to contact Customer Services if you find a lost item during your visit to Tbilisi Mall.      

Banking Services & ATM’s

Full-service bank branches:

Bank of Georgia
TBC Bank

ATMs (Ground Level):

Tao Privat Bank
Cartu Bank
Bank Republic
TBC Bank
Bank of Georgia